We have our own in house Quality Manager appointed, who ensures that the standards which we subscribe to are adhered to on a daily basis. In addition, the main purpose of this role is to ensure that quality is at the forefront of the service we provide and we continue to develop and improve alongside our customers.
We have also obtained the Safe Contractors Status demonstrating that we take health and safety seriously.
We Nationwide Ltd holds approved contractor status for the provision of Security Guarding and key-holding Services. The ACS Standard encompasses all aspects of a security provider’s operation. It takes a holistic view of how well an organisation is managed and an approved company must demonstrate to an independent assessor, on an annual basis, that it has met defined standards.
It is Nationwide Limited policy to consistently, and profitably exceed our customer’s expectations with regards to the provision of high quality security services. Maintaining, and continuously improving, high standards of competence in all our activities that have impact on Customer Satisfaction can only achieve this objective.
As an integral part of the range of Company Policies that include regulatory and other policies, we ensure that our skills, procedures and understanding of current and future customer needs are:
- Appropriate and suitable to meeting our objectives as set within our company
- Consistently deployed and applied to both full time staff and all sub-contractors
- Deliver to the Customer and interested parties, the benefits we seek
- Ensure that we meet with the highest levels of ethical performance and the requirements of the Security Industry Authority’s Approved Contractor Scheme
It is our aim that all members of staff have a sound knowledge of this policy and work in an environment in which they are encouraged to contribute to improvement of Customer Satisfaction, quality and reliability. All staff will receive, on induction to the company, input on the contents and meaning of this policy statement. It is the duty of all, no matter to assist all other members to meet this objective.
As part of this policy we will carry out regular audits of internal compliance to the Standard, and use a variety of methods to measure and track Customer Satisfaction. The findings of these audits, together with other comments and data, will be used to guide and direct our continuous improvement programme. We will establish Quality Assurance objectives with particular reference to site activities.
The Managing Director fully supports and has approved this Quality Policy Statement